By using SpeakerHUB products and services, you agree to follow SpeakerHUB's billing policy. All customers must comply with this billing policy.
Special note regarding signed contracts: If you have signed a contract, such as an annual contract, please review your contract for specific terms regarding your obligations. If the signed contract conflicts with this billing policy, the signed contract will prevail. However, the details in this agreement supersede all other billing agreements.
Unless otherwise agreed in writing, all accounts are prepaid, and payment must be received by SpeakerHUB before any products or services are provided or activated. Customers must keep a valid credit/debit card on file for recurring monthly subscription fees, service fees (done for you services), and any email overage fees.
Subscription billing is based on access to products and services, not usage. Some done for you and consulting services fees may be usage-based. Disabled applications will still incur monthly fees, even if the product is unavailable due to breaches, including delinquent accounts.
Customers are responsible for keeping their credit/debit card information and contact details up to date. To update your billing information, click your profile image at the top of the page, select Settings, go to the Billing tab, and click Stripe Customer Portal under the Invoices & Payment Methods section.
All recurring subscriptions are automatically charged to the credit/debit card on file. Payment receipts are available through the Stripe Customer Portal or upon request by contacting [email protected].
Credit/Debit Card Billing: All credit/debit cards are automatically charged based on your specific billing cycle date.
Past due accounts may incur a late fee.
If any payment is 15 days overdue, your account may be disabled until the balance is paid. When an account is disabled, access to your data will be suspended.
If your account remains unpaid for 60 days, it may be canceled. Once canceled, you won't be able to access any files until the account is up to date. Your data may be stored for up to 60 days after cancellation, but after that, it will be deleted. Delinquent accounts may also be sent to a third-party collection service.
| Fee Type | Amount |
|---|---|
| Late Fee (15+ days overdue) | $30.00 |
| Chargeback Processing Fee | $50.00 per chargeback |
| Returned Check Fee | $50.00 per check |
| Collections Fee | 20% added to outstanding balance |
| Interest on Overdue Balances | 1.5% per month or the maximum allowed by law, whichever is lower |
SpeakerLaunch Services and other services must be used within 60 days after purchase or 30 days after you start using the service, whichever comes first. SpeakerLaunch Services and all other service fees are nonrefundable. If you cancel, no refunds or prorated amounts will be given, and you must pay SpeakerHUB in full.
Fees collected by SpeakerHUB for third-party products or services, such as advertising, are nonrefundable.
SpeakerHUB accepts payments via credit/debit card, including American Express, MasterCard, Discover, and VISA.
Invoices are generated, and payments are collected at the start of each billing period. Most billing periods start on the day of the month when you purchased your SpeakerHUB subscription. You must request to cancel at least 10 days before your next billing date to avoid being charged. When you cancel, you will still have access until the end of your final billing period.
We do not prorate fees, and all subscription fees are nonrefundable.
You can cancel your SpeakerHUB subscription at any time by going to Settings → Billing and scrolling down to the Cancellation section, then clicking the Cancel button.
If you are unable to complete the cancellation through your account for any reason, contact us at [email protected] and we will assist you.
Your cancellation takes effect at the end of the current billing period — you will retain access to the service until that date. Canceling does not eliminate any outstanding invoices or previously accrued fees, including payments for SpeakerLaunch Services or annual contracts. All balances must be settled. Unpaid balances may be sent to a collection service.
Customers agree to give SpeakerHUB 30 days to resolve any billing disputes before contacting a third-party credit/debit card company or bank. If you initiate a chargeback before SpeakerHUB has a chance to resolve the issue, SpeakerHUB may charge you for time spent resolving the dispute, plus the $50 chargeback fee. SpeakerHUB retains the right to collect all due fees, even after a chargeback. Disputed amounts may be sent to collections, and SpeakerHUB may suspend your account until the dispute is resolved.
If you have a chargeback, billing error, or any other payment concern, contact us immediately at [email protected] before taking action with your bank or card provider.
All subscription and service fees, including those for SpeakerLAUNCH Services, are nonrefundable and will not be prorated.